Signing a representation agreement is a routine step in any real estate transaction, but it also creates a legal relationship that affects your options, your timeline, and your obligations. Before you commit, you need to understand exactly what you're signing and how the agent will serve you. The questions below are designed to help you get clear answers on the most important aspects of that relationship.
How will you communicate with me and how often?
Every agent has a communication style. Some prefer email and text, others rely on phone calls or in-person meetings. Ask how the agent typically updates clients—whether that’s a weekly summary, a dashboard, or after every showing. Also ask about response times: how quickly can you expect a reply to a non-urgent question? This clarity helps avoid misunderstandings and ensures you feel informed throughout the process.
Clarify who your main point of contact will be. In a team environment, you might interact with a buyer specialist or an assistant rather than the lead agent. If you prefer direct access to the agent whose name is on the door, confirm that arrangement before signing. Knowing who will handle your questions and showings prevents frustration and keeps the workflow smooth.
What happens if I want to terminate the agreement?
A representation agreement in Ontario typically runs for a set term, often 90 days to six months. Ask whether you can cancel early and what that process looks like. Some agreements include a survival clause that entitles the agent to a commission if you buy or sell within a certain period after termination, even if the agent was not involved in that transaction. Understanding this now prevents surprises later if you decide to switch agents or pause your search.
If the relationship isn't working—for any reason, including a mismatch in availability or communication style—you need to know how easily you can move on without penalty. Ask if the agreement allows for termination by mutual consent or if there is a written notice requirement. Knowing your exit options upfront gives you confidence and leverage when negotiating the terms.
How do you handle multiple offers and bidding situations?
In a competitive market, how your agent navigates multiple offers directly affects your outcome. Ask the agent to walk you through their typical process: how they present your offer, whether they recommend a preemptive strategy, and how they coach you on offer dates. For buyers, also ask how they handle the possibility of a bully offer—an offer made before the scheduled offer date—and what advice they would give in that scenario.
For sellers, ask how the agent structures the disclosure of competing offers. Some agents present all offers simultaneously; others give incremental updates. Both approaches can work, but you should know the method in advance so you can evaluate your options fairly. A transparent process helps you make informed decisions without pressure or confusion.
What is your approach to showing properties or hosting open houses?
If you're a seller, ask whether the agent plans to hold open houses and, if so, whether they will be staffed by the agent or a colleague. Open houses can expose your home to unqualified viewers and security risks, so understand the rationale behind the strategy. Some agents use open houses primarily to build their client base rather than to sell your home, so it's important to know the purpose and expected benefits.
If you're a buyer, ask how the agent coordinates showings—especially if you're looking at several properties in a day. A good agent will have a system for scheduling, confirming appointments, and gathering feedback from each showing without adding stress to your day. They should also explain how they handle last-minute requests or cancellations, as flexibility can be critical in a fast-moving market.
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Frequently asked questions
Can I negotiate the length of the agreement?
Yes, the term is negotiable. Some agents prefer a longer commitment, but you can ask for 30 or 60 days instead of the standard 90 or 180. A shorter term reduces your risk if the relationship isn't a good fit and gives you the opportunity to reassess without being locked in for months.
Should I sign a buyer representation agreement before viewing homes?
It depends on the agent's policy. Some agents require a signed agreement before showing any properties, while others allow you to tour homes first. If you want to test the working relationship without a long-term commitment, ask for a show-only agreement or a very short initial term. This allows you to evaluate the agent's service before committing to a longer representation.